Our Delivery Information
We know how important fast and safe delivery is to you, so we ensure that all our gifts are delivered in the shortest time possible!
Delivery prices start at 49p for our cards, and £3.99 for gifts. And we also offer a Next Day delivery service for those sticky moments when you realise you haven’t time to wait for the postman!
Almost all of our gifts and cards are despatched via Royal Mail, however some of our fragile or bulky gifts will arrive via a courier. We’ll let you know on each product page the delivery options that are available, and how quickly we’re able to despatch the product from our warehouse.
Some of our gifts take longer to make than others, and so on each product page you’ll see an estimated despatch time. This is the time it takes for us to create your personalised gift and then pass it to our couriers. Once we’ve given it to Royal Mail or a specialist courier, they deliver it to you.
As we have such a large selection of gifts and cards, and each item has an individual despatch time, they’re usually sent out as and when they’re ready. This means that your goodies arrive quicker, which is great news because nobody likes waiting!
For full Delivery Terms and Conditions, please click here.
Delivery Costs and Times
Royal Mail 48™: Once we've despatched your personalised gift, Royal Mail aim to deliver your order within 2 – 3 working days.
This service costs £3.99 per order.
Royal Mail 24™: Once we’ve despatched your personalised gift, Royal Mail aim to deliver your order the next working day.
This service costs £4.99 per order.
Royal Mail 48™: Once we’ve despatched your personalised card, Royal Mail aim to deliver your order within 2 – 3 working days.
This service costs 49p per order.
Royal Mail 24™: Once we've despatched your personalised card, Royal Mail aim to deliver your order the next working day.
This service costs 79p per order.
Next Day Delivery
For those times when you’re in a real rush, and need your gift and card tomorrow, we'll send your parcel via courier to ensure guaranteed next day delivery.
Our Next Day service is only available on selected cards and gifts, as we need a little extra time to create some of our personalised products. We’ll always let you know on the product page itself when it’s possible to choose this service.
This service costs £6.99 per order and delivery is only available between Monday and Friday.
Please note that card orders placed on a Friday before 1pm and gift orders placed on a Friday before 2pm will be delivered on the following Monday. Orders placed on a Saturday/Sunday will be delivered on the following Tuesday.
Please allow an extra day for delivery to Northern Ireland and addresses in the northern parts of Scotland.
Guaranteed Saturday Delivery
Not at home during the week? We know it’s tricky to collect parcels when you’re out and about Monday to Friday, so we'll send your order via courier to ensure a guaranteed Saturday delivery. Our Saturday deliveries are usually made between 7.30am and 6pm.
Our Guaranteed Saturday Delivery service is only available on selected cards and gifts, as we need a little extra time to create some of our personalised products. We’ll always let you know on the product page itself when it’s possible to choose this service.
Guaranteed Saturday Delivery costs £11.99 per order and is available on selected card orders placed on a Friday before 1pm and selected gift orders placed on a Friday before 2pm.
As a valued customer we want you to be happy with what you’ve ordered. If you’re not completely satisfied with the product(s) you’ve bought then simply return it to us at any time within 14 working days of receipt. This offer excludes personalised items.
If the non-personalised goods are returned within 7 working days of receipt then we will happily issue a full refund including postage and packing, or an exchange.
Should you return an item because of an error on our part or if it’s defective, then we’ll refund the full value of the item and your costs in returning it to us. You can contact our friendly Customer Service department for a Freepost returns address.
Extended Christmas Returns
We've extended our returns policy for the Christmas period. If you place an order with us between 1st November 2014 and 22nd December 2014 and you're not completely satisfied with the non-personalised product(s) you've bought, we're happy to offer refunds up to 19th January 2015.
Please note that our extended Christmas returns policy excludes personalised items.
For full Terms and Conditions on Returns, please click here.