Using this Website indicates that you accept these terms regardless of whether or not
you choose to register with us or order from us. If you do not accept these terms, do not use this website.
website is operated by Getting Personal
Limited, a company registered in England and Wales.
Our registered office is at Southmoor Road,Wythenshawe, Manchester, M23 9DS.
Our company registration number is 5253479.
registration number is
884 2511 15.
Any reference in these terms and conditions to “we” or “us” refers to
Getting Personal Limited
Our contact details are as follows:
Getting Personal Limited
Telephone number: 0161 947 5900
Fax number: 0161 947 5918
You will be able to access most areas of this Website without registering your details
with us. Certain areas of this Website are only open to you if you register.
We may revise these terms and conditions at any time by updating this posting. You
should check this Website from time to time to review the current terms and
conditions, because they are binding on you. Certain provisions of these terms and
conditions may be superseded by expressly designated legal notices or terms located on
particular pages of this Website. If you do not wish to accept any new terms and
conditions after we have given notice, you should not continue to use this Website.
Ordering from us
You are deemed to place an order with us by ordering via our online checkout process.
We will send you an order acknowledgement by email, detailing the products you have ordered.
Our acceptance of an order takes place when we despatch the order. When we despatch
the order the purchase contract will be made even if your payment has been processed
immediately, unless we have notified you that we do not accept your order or you have
cancelled your order.
Please note that we reserve the right to brand our personalised products.
We may refuse to accept an order:
(a) Where goods are not available
(b) Where we cannot obtain authorisation for your payment
(c) If there has been a pricing or product description error
(d) If you do not meet any eligibility criteria set out in our terms and conditions
(e) If the order is to be delivered outside of the United Kingdom.
(f) If your order for personalised products contains content which is threatening,
defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to
incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous,
in breach of confidence, in breach of privacy or which may cause annoyance or
(g) If we believe your order is for commercial or other non-domestic concerns.
We cannot sell alcoholic products to anyone under 18. For this reason, we may refuse an order or refuse to make a
delivery at our discretion. By placing an order you confirm that both you and the person the order is to be delivered
to, are aged 18 years or over.
All prices include VAT (where applicable) at the current rates. We reserve the right to
express the price exclusive of VAT, but we shall show VAT separately and include it
in the total price.
Where we charge separately for packing, carriage and insurance and other relevant
charges, the appropriate rates are set out in our specified pricing structure shown
elsewhere on this Website.
We will deliver the Products ordered by you to the address which you give for delivery when you make your order. If
any of the details you have given us in your delivery address are incorrect, we are not liable for any items which
have not been received.
You may specify a delivery address which is different from your billing address, if, for example, you would like us to
deliver the Products directly to a friend, a relative, or to your place of work.
We do not deliver outside of the UK.
Delivery will be made as soon as possible. Our normal working hours
are Monday to Friday 9am - 5.30pm. We only process and dispatch orders during these timescales. All delivery and
dispatch timescales quoted on the website do not include weekends or bank holidays.
Whilst we make every effort to deliver goods within the specified timescale, on occasion due to unforeseen circumstances we cannot always guarantee delivery in said time, or accept liability for deliveries made outside this timescale. This also applies to products sent direct from our
manufacturers. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed
Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be
covered by our normal delivery services and so we may have to contact you to advise you of extra postal charges.
If the product(s) you have ordered do not arrive within 28 days of placing the order Getting Personal accept no liability unless you have contacted us via email within this period.
The majority of our products are despatched by Royal Mail. If RM48 delivery is selected this is sent via second class Royal Mail which is estimated to be delivered in 2-3 working days, but is not guaranteed. If RM24 delivery is selected this is sent via first class Royal Mail which is estimated to be delivered in 1-2 working days, but this is not guaranteed. If next day is selected this will be delivered the next working day. If you have not received your items, you must
check with your local sorting office even if you have not received notification from your postman that they are
holding items for you.
In the event you have not received your order, we must allow the following timescales before we can take further action, and claim back from the relevant carrier for lost items.
RM48: 14 working days from date of despatch
RM24: 10 working days from date of despatch
Next day delivery: 2 working days from date of despatch
In the event that we reproduce an item for you and subsequently the original is returned as undelivered by Royal Mail, we reserve the right to charge an administrative fee up to 100% of the sales price of the reproduced product.
Next Day Delivery
Next day delivery is only available Mondays to Fridays, excluding bank holidays and weekends.
(a) From Monday to Friday, orders must be placed by the cut-off point advised on the product page, to ensure delivery the next working day. Any orders placed after this time will be delivered on the date specified on the basket page.
(b) Orders placed on a Friday before the specified last order time will be delivered on the following Monday.
(c) Orders placed on a Saturday/Sunday will be delivered on the following Tuesday.
(d) Unfortunately we can not deliver on a bank holiday. In this instance please expect your delivery on the next
(e)Our carriers will normally deliver your parcel between 9am and 5pm but certain carriers may deliver later;
unfortunately we cannot give you a more specific delivery
time than this.
(f) A signature may be required on receipt.
(g) If you are not around to accept your parcel, the carrier may leave it with a neighbour, or in a safe place, if
they think it is safe to do so. A calling card will be posted through your door to let you know this has been done.
(h) If the parcel can't be left in a safe place or with a neighbour, the carrier will take it back to the local depot,
and leave you a card telling you how you can pick it up.
Next Day Delivery to Northern Ireland, Overseas UK addresses and Northern Scotland will take up to 2 working days for delivery and may also carry an additional carrier charge.
we will not be held liable for any late deliveries if delays occur by causes beyond our reasonable control including, without limitation:-
(b) severe weather conditions;
(c) industrial dispute;
(d) strike or labour disputes
For most items, you have the legal right to cancel your order within 7 working days of receiving the goods. However,
this does not apply to certain items which we have made, personalised or customised specifically for you. It does not
apply to perishable goods, audio or video recordings or computer software which has been opened.
If you wish to cancel your order you can notify us by contacting us through the website or by telephone (0161 947
5900 ). This must be before the items have been sent into production.
Where goods have already been produced, the goods must be returned to us in accordance with the 'Returns and
exchange' section below.
In order to provide a fast service some products are immediately
sent for production. Please check your order
on screen and the confirmation email carefully as we cannot refund products which have been miss-spelt.
We reserve the right to cancel your order at any time and issue a full refund.
The provisions of this clause do not affect your statutory rights.
Returns and exchange
If you are not completely satisfied with your non-personalised goods, simply return them to us at any time within 14 working days of receipt. The costs of returning goods to us shall be borne by you. unfortunately we are unable to refund postage costs on unwanted non-personalised items.
We've extended our returns policy for the Christmas period. If you place an order with us between 1st November 2014 and 22nd December 2014 and you're not completely satisfied with the non-personalised product(s) you've bought, we're happy to offer refunds up to 19th January 2015.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel
back to using a delivery service that insures you for the value of the goods as we cannot be held responsible for
items damaged or lost in the post.
Your rights to return the goods to us will not apply in the following circumstances:
-Any products that we have made, personalised or customised specifically for you
-Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been
returned with the original packaging.
- If you have made a spelling mistake on your order and it has been sent for production.
- You have disposed of the item you have an issue with
- A perishable item that has been consumed/disposed of.
If you return an item because of an error on our part, or because it is defective, we will happily refund the full value of the item. You can contact our Customer Service department for a freepost returns label. They will request a photo to show the damage/ issue before a label is issued.
The item(s) must be returned in the condition in which you received it within 30 days of delivery. By the very
individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have
a change of mind.
We regret that postage and packing costs for unwanted items cannot be refunded after 7 working days from when the order was delivered.
• You have a duty to return the item to us and the cost of doing so is your responsibility, except if the item is
faulty or does not comply with the contract.
• The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.
This returns policy does not affect your statutory rights.
The address for returns is:
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level. Please note you can only use one discount code per order.
I received the wrong item
If the item you received is not what you originally ordered, please contact customer care quoting your order number,
your name and address, details of the product and the reason for return, and whether you require a refund or a
replacement. We will then advise on how to proceed with the return.
If the item you received is faulty, please contact our customer care team quoting your order number, your name and
address, details of the product and the reason for return, and whether you require a refund or a replacement. We will
then advise on how to proceed with the return. If the item is faulty, please return it to us within 30 days of
receipt. Refunds cannot be given if the fault is as a result of misuse.
The colour of the product you receive may not match the colour as displayed by our website on your computer monitor.
Please be aware that if colour is important to you, your order is placed at your own risk.
When trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may
leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that
these instructions have not been followed. The item should be returned with its original packaging.
In using the Photo Upload facility on the website, you agree not to upload or print any images that will cause distress or offence to any person. It is your responsibility to ensure that express permission for any images you use has been granted by the owner of any image. Getting Personal Limited reserve the right to refuse to process any order that may cause offence or distress to others – in such a case we will refund any payment made. Getting Personal Limited will not be responsible for any copyright infringement by the customer.
Original newspapers/Year books
All prices are quoted in £ sterling. However, if any date you require falls on a historical event, a different price
may apply because papers will be rare, but we will contact you before we process the order.
Sunday papers are rare and therefore carry a premium. If your date falls on a Sunday a £20.00 surcharge applies,and will be reflected in the product price.
Our normal delivery times are within 5 working days. If you item cannot be delivered and is returned we will charge
again for re-delivery. The re-delivery charge is £6.00.
The following additional terms apply to experience days - please click here
Waste Electrical and Electronic Equipment (WEEE) Directive
to read our statement regarding the WEEE Directive
You may retrieve and display the content of the Website on a computer screen, store
such content in electronic form on disk (but not any server or other storage device
connected to a network) or print one copy of such content for your own personal, non-
commercial use, provided you keep intact all and any copyright and proprietary
notices. You may not otherwise reproduce, modify, copy or distribute or use for
commercial purposes any of the materials or content on the Website without written
permission from us.
Unless otherwise stated, the copyright and other intellectual property rights in all
material on this Website (including without limitation photographs and graphical
images) are owned by us or our licensors. For the purposes of these terms and
conditions, any use of extracts from this Website other than in accordance with the
clause above for any purpose is prohibited. If you breach any of the terms in these
terms and conditions, your permission to use this Website automatically terminates and
you must immediately destroy any downloaded or printed extracts from this Website.
No part of this Website may be reproduced or stored in any other website or included
in any public or private electronic retrieval system or service without our prior written
Any rights not expressly granted in these terms are reserved.
While we endeavour to ensure that this Website is normally available 24 hours a day,
we will not be liable if for any reason this Website is unavailable at any time or for any
Access to this Website may be suspended temporarily and without notice in the case of
system failure, maintenance or repair or for reasons beyond our control.
Visitor Material and Conduct
Other than personally identifiable information, which is covered under the Privacy
Policy www.gettingpersonal.co.uk/privacy.asp any material you transmit or
post to this Website will be considered non-confidential and non-proprietary. We will
have no obligations with respect to such material. We and our nominees will be free to
copy, disclose, distribute, incorporate and otherwise use such material and all data,
images, sounds, text and other things embodied therein for any and all commercial or
You are prohibited from posting or transmitting to or from this Website any material:
(a) - that is threatening, defamatory, obscene, indecent, seditious, offensive,
pornographic, abusive, liable to incite racial hatred, discriminatory, menacing,
scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy
or which may cause annoyance or inconvenience
(b) - for which you have not obtained all necessary licences and/or approvals
(c) - which constitutes or encourages conduct that would be considered a criminal
offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the
rights of any third party, in the UK or any other country in the world or
(d) - which is technically harmful (including, without limitation, computer viruses,
logic bombs, Trojan horses, worms, harmful components, corrupted data or other
malicious software or harmful data).
You may not misuse the Website (including, without limitation, by hacking).
We will fully co-operate with any law enforcement authorities or court order requesting
or directing us to disclose the identity or locate anyone posting any material in breach
of the clauses of above.
Links to and from other websites
Links to third party websites on this Website are provided solely for your convenience.
If you use these links, you leave this Website. We have not reviewed all of these third
party websites and do not control and are not responsible for these websites or their
content or availability. We therefore do not endorse or make any representations about
them, or any material found there, or any results that may be obtained from using them.
If you decide to access any of the third party websites linked to this Website, you do so
entirely at your own risk.
If you would like to link to this Website, you may only do so on the basis that you link
to, but do not replicate, the home page of this Website, and subject to the following
(a) - you do not remove, distort or otherwise alter the size or appearance of
(b) - you do not create a frame or any other browser or border environment around this
(c) - you do not in any way imply that we are endorsing any products or services other
than our own
(d) - you do not misrepresent your relationship with us nor present any other false
information about us
(e) - you do not otherwise use any trade marks displayed on this Website without our
express written permission
(f) - you do not link from a website that is not owned by you and
(g) - your website does not contain content that is distasteful, offensive or
controversial, infringes any intellectual property rights or other rights of any other
person or otherwise does not comply with all applicable laws and regulations.
We expressly reserve the right to revoke the right granted in this clause at any time and
to take any action we deem appropriate.
You shall fully indemnify us for any loss or damage we or any of our group companies
may suffer or incur as a result of your breach of any clause
To register with www.gettingpersonal.co.uk you must be over eighteen years of age.
Each registration is for a single user only. We do not permit you to share your user
name and password with any other person nor with multiple users on a network.
Responsibility for the security of any passwords issued rests with you and if you know
or suspect that someone else knows your password, you should contact us immediately.
We may suspend or cancel your registration immediately at our reasonable discretion
or if you breach any of your obligations under these terms and conditions.
While we endeavour to ensure that the information on this Website is correct, we do
not warrant the accuracy and completeness of the material on this Website. We may
make changes to the material on this Website, or to the products and prices described
in it, at any time without notice. The material on this Website may be out of date, and
we make no commitment to update such material.
The material on this Website is provided “as is” without any conditions, warranties or
other terms of any kind. Accordingly, to the maximum extent permitted by law, we
provide you with this Website on the basis that we exclude all representations,
warranties, conditions and other terms (including, without limitation, the conditions
implied by law of satisfactory quality, fitness for purpose and the use of reasonable
care and skill) which but for these terms and conditions might have effect in relation to
We, any other party (whether or not involved in creating, producing, maintaining or
delivering this Website), and any of our group companies and the officers, directors,
employees, shareholders or agents of any of them, exclude all liability and
responsibility for any amount or kind of loss or damage that may result to you or a
third party (including without limitation, any direct, indirect, punitive or consequential
loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money,
or loss or damages arising from or connected in any way to business interruption, and
whether in tort (including without limitation negligence), contract or otherwise) in
connection with this Website in any way or in connection with the use, inability to use
or the results of use of this Website, any websites linked to this Website or the material
on such websites, including but not limited to loss or damage due to viruses that may
infect your computer equipment, software, data or other property on account of your
access to, use of, or browsing this Website or your downloading of any material from
this Website or any websites linked to this Website.
Nothing in these terms and conditions shall exclude or limit our liability for (i) death or
personal injury caused by negligence (as such term is defined by the Unfair Contract
Terms Act 1977) (ii) fraud (iii) misrepresentation as to a fundamental matter or (iv)
any liability which cannot be excluded or limited under applicable law.
If your use of material on this Website results in the need for servicing, repair or
correction of equipment, software or data, you assume all costs thereof.
You agree to indemnify us fully, defend and hold us, and our officers, directors,
employees and agents, harmless from and against all claims, liability, damages, losses,
costs (including reasonable legal fees) arising out of any breach of the terms and
conditions by you, or your use of this Website, or the use by any other person using
your registration details.
Advertising and Sponsorship
Part of the Website may contain advertising and sponsorship. Advertisers and sponsors
are responsible for ensuring that material submitted for inclusion on the Website
complies with relevant laws and codes. We will not be responsible to you for any error
or inaccuracy in advertising and sponsorship material.
Governing Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with
English law. Disputes arising in connection with these terms and conditions shall be
subject to the non-exclusive jurisdiction of the English courts.
We do not warrant that materials/items for sale on the Website are appropriate or
available for use outside the United Kingdom and Eire. It is prohibited to access the
Website from territories where its contents are illegal or unlawful. If you access this
Website from locations outside the United Kingdom and Eire, you do so at your own
risk and you are responsible for compliance with local laws.
You may not assign, sub-license or otherwise transfer any of your rights under these
terms and conditions.
If any provision of these terms and conditions is found by any court of competent
jurisdiction to be invalid, the invalidity of that provision will not affect the validity of
the remaining provisions which shall continue to have full force and effect.
Only the parties to these terms and conditions may seek to enforce them. Nothing in
these terms and conditions is intended as granting any persons who are not parties to
these terms any rights under the Contracts (Rights of Third Parties) Act 1999.
Updated: 14th January 2014