Our Delivery Information
We know how important fast and safe delivery is to you, so we ensure that all our gifts are delivered in the shortest time possible!
ROYAL MAIL SERVICES
Delivery Method | Delivery Timescale |
Express Tracked (Royal Mail Tracked 24) | 95% arrive the day after despatch* |
Standard Tracked (Royal Mail Tracked 48) | 97.5% of orders arrive 2 days after despatch, and almost all within 3 days* |
Express (Royal Mail 24 - 1st Class) | 90% arrive the day after despatch* |
Standard (Royal Mail 48 - 2nd Class) | 2-3 Working Days* |
When your parcel is despatched from us, you will receive a Royal Mail tracking number & link in an email - you can use this to check the status of your delivery.
On the morning of the day Royal Mail are due to attempt delivery, you will also receive an email & text (if you have provided this to us) to let you know. You will then receive an email/text when your parcel has been delivered. If Royal Mail are unable to deliver, a calling card will be left at your address with next steps to arrange collection, or you can visit the Royal Mail link to arrange re-delivery or delivery to a local post office.
Please note: Royal Mail Tracked services are only offered on parcel sized orders.
GUARANTEED NEXT DAY & WEEKEND DELIVERY SERVICES
Delivery Method | Delivery Timescale |
Guaranteed Next Working Day (Delivered by Courier) | The next working day* |
Guaranteed Saturday Delivery (Delivered by Courier) | The next Saturday* |
Your order will arrive between 7.30am-8pm on your chosen day. Please ensure someone is present at the address, as someone will need to sign for your parcel.
Our courier will contact you via text message, so please leave your mobile number on the checkout page. They'll let you know when to expect your parcel and ask for any extra delivery information; such as leaving the parcel with a neighbour.
*Orders for Next Day & Saturday Delivery will need to be placed before the cut-off the previous day, please check the basket page for your confirmed delivery date. As some of our products take longer to personalise due to their special personalisation method, some items may not be available for Next Day or Saturday Delivery. Please note that our Next Day Delivery service does not deliver over the weekends or Bank Holidays, so if you order this service on a Friday, your items will be delivered on the next available working day.