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Our Delivery Information

We know how important fast and safe delivery is to you, so we ensure that all our gifts are delivered in the shortest time possible!

DELIVERY OPTIONS

 Delivery Method Delivery Timescale Gifts Cards
Royal Mail 24
(1st Class)
90% of orders arrive Next Day (but may take 1-2 working days)*
£4.9964p
Royal Mail 48
(2nd Class)
2-3 Working Days*£3.9955p 
Next Working Day 
(Courier Service)
Guaranteed Next Working Day**£6.99£5.99
 Saturday & Sunday Delivery
(Courier Service)
Guaranteed Saturday & Sunday Delivery**£11.99£10.99
International Delivery 
(Card Orders Only)
Within Europe - 3-5 Working Days*
Rest Of World - 5-7 Working Days*
N/A From 95p

*You'll receive an email from us once your items are despatched. This is when your delivery timescale will begin.

**Orders for Next Day & Weekend Delivery will need to be placed before the cut-off the previous day (Friday for Sunday delivery), please check the basket page for your confirmed delivery date. As some of our products take longer to personalise due to their special personalisation method, some items may not be available for Next Day or Weekend Delivery. Please note that our Next Day Delivery service does not deliver over weekends or Bank Holidays, so if you order this service on a Friday, your items will be delivered on the next available working day.

MANAGING YOUR NEXT DAY & WEEKEND DELIVERY

Your order will be delivered via our specialised courier and will arrive between 7.30am-6pm on your chosen day, please ensure someone is present at the address, as you will need someone to sign for your parcel.

Our courier will contact you via text message, so please leave your mobile number on the checkout page. They'll let you know when to expect your parcel and ask for any extra delivery information; such as leaving the parcel with a neighbour.

Please allow an extra day for delivery to Northern Ireland and addresses in the northern parts of Scotland.

PERSONALISATION TIMESCALES

Some of our gifts take longer to make than others, and so on each product page you’ll see an estimated despatch time. This is the time it takes for us to create your personalised gift and then pass it to our couriers. Once we’ve given it to Royal Mail or a specialist courier, they deliver it to you.

As we have such a large selection of gifts and cards, and each item has an individual despatch time, they’re usually sent out as and when they’re ready. This means that your goodies arrive quicker, which is great news because nobody likes waiting!

For full Delivery Terms and Conditions, please click here.

DELIVERY COSTS

If you’re ordering multiple cards, gifts, large gifts or inflated helium balloons, your delivery charge may vary from the prices listed above. We’ll let you know on the basket page how much your postage charges will be.

RETURNS

As a valued customer we want you to be happy with what you’ve ordered. If you’re not completely satisfied with the product(s) you’ve bought then simply return it to us at any time within 14 working days of receipt. This offer excludes personalised items.

If the non-personalised goods are returned within 7 working days of receipt then we will happily issue a full refund including postage and packing, or an exchange.

Should you return an item because of an error on our part or if it’s defective, then we’ll refund the full value of the item and your costs in returning it to us. You can contact our friendly Customer Service department for a Freepost returns address.

For full Terms and Conditions on Returns, please click here.